Return Policy

Right of return / replacement. In case of a real defect or lack of agreed quality, the buyer is entitled alternatively without charge of a) repair of the product or b) replacement or c) reduction of the price proportional to the defect or d) withdrawal from the sale. The consumer has the right to demand the correction or replacement of the product free of charge if:
  • The order is executed incorrectly, i.e. an item other than that of the order is delivered or the wrong quantity or defective product or damaged packaging.
  • The consumer should contact the store within 48 hours of receiving the product at 2109768596 or at mail, in order to point out the problem and approve his return.
  • If it is a product that does not correspond to the order, it has not been used and is in its packaging in the condition in which it was received.
  • In any case, the product must be returned with all the original accompanying documents (purchase receipt, warranty, instructions for use) and in its original packaging.
  • Returns are made with the postal company that will indicate the store to customers and at the expense of the store.
Right of withdrawal. The consumer has the right to withdraw unjustifiably within seven (7) calendar days, if no longer deadline has been agreed, returning the goods to their original condition, without incurring any costs other than return costs. This deadline starts from the receipt of the products. In case of exercise of the right of withdrawal by the consumer, the supplier is obliged to return the amounts paid to him by the consumer within fourteen (14) calendar days. The exercise of the right of withdrawal by the consumer is possible if:
  • It concerns a product for which there is NO specialised order, or conversions or a product that does not exist in our catalog.
  • Fill in and send the relevant withdrawal form issued to him during the execution of the order.
  • The product has not been worn or used beyond the test, parts of the terminology bracelet have not been removed and the jewelry has not been modified.
  • The labels of the “GLANCE” store and the labels of the product have not been removed or damaged in any way.
  • All product documentation, such as warranty, instructions for use, and proof of purchase are returned.
  • The product is shipped in the package in which it was received.
  • An e-mail is sent to with the indication “Return” and reference to the order code.
Glance does not bear any responsibility for any loss or damage of the product during the transfer of the return. In case the products are returned damaged or incomplete, Glance has the right to request compensation from the customer, the amount of which will be determined by the condition of the products, and to unilaterally offset his claim against the claim the customer’s.